Critical Response Service

Emergency Network Support

When your network goes down, every minute counts. Our emergency response team provides immediate assistance to get your business back online fast.

Guaranteed Response Times

We understand that network downtime costs your business money

Critical Issues
Complete network outage
15 mins

Initial response time

2 hours

On-site arrival (London)

High Priority
Partial network failure
30 mins

Initial response time

4 hours

On-site arrival (London)

Standard
Performance issues
1 hour

Initial response time

Next day

On-site arrival

Emergency Services Included

Comprehensive support when you need it most

Immediate Diagnosis

Remote diagnostics and troubleshooting to identify the root cause quickly

Rapid On-Site Response

Emergency engineers dispatched immediately with replacement equipment

Direct Engineer Access

Skip the queue - direct line to senior network engineers

Temporary Solutions

Emergency equipment loans to keep you operational during repairs

24/7 Availability

Round-the-clock support including weekends and bank holidays

Priority Escalation

Automatic escalation to senior management for critical issues

Network Emergency? Contact Us Immediately
Don't wait - every minute of downtime costs your business money

Emergency Hotline

+44 20 3393 2017

Available 24/7/365

Emergency Email

emergency@nimblenet.io

Monitored continuously

When calling, please have ready: Your company name, location, and a brief description of the issue