Question 1

How long does a typical network installation take?

Accepted Answer

Installation time varies depending on project size and complexity. Small offices (10-20 users) typically take 1-2 days, medium offices (20-50 users) take 3-4 days, whilst larger installations can take 5-10 days. We provide detailed project timelines during our initial consultation and work around your business schedule to minimise disruption.

Question 2

Do you provide ongoing support after installation?

Accepted Answer

Yes, we offer comprehensive ongoing support including 24/7 network monitoring, proactive maintenance, and rapid response services. Most issues are resolved remotely through our monitoring systems, with guaranteed 4-hour on-site response for critical problems during business hours.

Question 3

What's included in your installation service?

Accepted Answer

Our comprehensive service includes initial site survey, network design and planning, equipment supply and configuration, professional installation, thorough testing and commissioning, staff training, complete documentation, and warranty coverage. We also provide ongoing maintenance options.

Question 4

Can you work with our existing network infrastructure?

Accepted Answer

Absolutely. We specialise in integrating new solutions with existing systems. Our engineers conduct thorough assessments of your current setup and design solutions that enhance rather than replace working infrastructure, maximising your existing investment.

Question 5

What areas do you cover across the UK?

Accepted Answer

We provide services throughout the UK, with our primary focus on London and the South East. For projects outside these areas, we work with trusted local partners to ensure consistent quality and support standards.

Question 6

Do you offer emergency support services?

Accepted Answer

Yes, we provide 24/7 emergency support for critical network issues. Our emergency response includes remote diagnostics, telephone support, and guaranteed on-site attendance within 4 hours for business-critical problems.

Question 7

What makes NimbleNet different from other network installers?

Accepted Answer

We combine enterprise-grade expertise with personalised service. Our team holds industry certifications, we use only premium equipment from leading manufacturers, and we provide comprehensive documentation and training. Unlike many competitors, we offer genuine 24/7 support and proactive monitoring to prevent issues before they impact your business.

Question 8

Do you provide free site surveys and quotes?

Accepted Answer

Yes, we provide complimentary site surveys and detailed quotes for all potential projects. Our surveys include WiFi coverage analysis, cable route planning, and equipment recommendations. There's no obligation, and the survey helps us provide accurate pricing and project timelines.

Question 9

Can you work outside normal business hours?

Accepted Answer

Absolutely. We understand that many businesses can't afford downtime during working hours. We regularly perform installations during evenings, weekends, and bank holidays. Out-of-hours work is available at standard rates for most projects, with premium rates only applying to emergency call-outs.

Question 10

What happens if we need to expand our network later?

Accepted Answer

All our installations are designed with future growth in mind. We typically install 25-50% additional capacity and use modular systems that can be easily expanded. Our documentation includes expansion plans, and we offer preferential rates for existing customers adding to their networks.

Question 11

What types of cabling do you install?

Accepted Answer

We install Cat6, Cat6A, and Cat7 structured cabling systems, fibre optic cables for high-speed backbone connections, and coaxial cables where required. All installations comply with British and European standards including BS EN 50173 and BS EN 50174.

Question 12

Which WiFi systems do you recommend?

Accepted Answer

We primarily work with enterprise-grade systems including Ubiquiti UniFi, Cisco Meraki, and Aruba networks. The choice depends on your specific requirements, budget, and scalability needs. We'll recommend the best solution during our consultation.

Question 13

Do you provide network security implementation?

Accepted Answer

Yes, we implement comprehensive network security including firewalls, VPN solutions, network access control, and security monitoring systems. We work with leading brands like Cisco, SonicWall, and Fortinet to ensure robust protection.

Question 14

Can you integrate VoIP phone systems?

Accepted Answer

We design and install VoIP systems that integrate seamlessly with your network infrastructure. This includes IP phones, SIP trunking, call management systems, and integration with existing telephony where required.

Question 15

What testing do you perform after installation?

Accepted Answer

We conduct comprehensive testing including cable certification, network performance testing, WiFi coverage analysis, security penetration testing, and full system commissioning. All results are documented and provided as part of your installation package.

Question 16

Do you provide network documentation?

Accepted Answer

Yes, we provide complete network documentation including cable schedules, network diagrams, equipment configurations, IP addressing schemes, and maintenance procedures. This ensures your IT team can effectively manage the network.

Question 17

What's the difference between Cat6 and Cat6A cabling?

Accepted Answer

Cat6 supports up to 1Gbps over 100 metres and 10Gbps over shorter distances (up to 55 metres). Cat6A supports 10Gbps over the full 100 metres and has better shielding against interference. We typically recommend Cat6A for future-proofing, especially in high-density environments or where 10Gbps speeds may be needed.

Question 18

How do you ensure WiFi coverage throughout large buildings?

Accepted Answer

We use professional site survey tools to map coverage and identify dead spots. Our approach includes strategic access point placement, power level optimisation, channel planning to avoid interference, and mesh networking where appropriate. We also consider building materials, layout changes, and user density in our designs.

Question 19

What network speeds can I expect with your installations?

Accepted Answer

With Cat6A cabling and modern switches, you can achieve 10Gbps on wired connections. WiFi speeds depend on the system chosen - our enterprise solutions typically deliver 300-500Mbps real-world speeds per user, with newer WiFi 6 systems achieving 1Gbps+ in optimal conditions. We always test and document actual speeds achieved.

Question 20

Do you install fibre optic connections?

Accepted Answer

Yes, we install both single-mode and multi-mode fibre for backbone connections, building-to-building links, and high-speed connections to ISPs. Fibre is essential for distances over 100 metres, speeds above 10Gbps, or environments with high electromagnetic interference. We also provide fibre termination and testing services.

Question 21

How do you handle network redundancy and failover?

Accepted Answer

We design redundancy at multiple levels including dual internet connections, redundant core switches, multiple cable paths, and backup power systems. Our managed switches support spanning tree protocol and link aggregation. For critical applications, we can implement automatic failover systems with minimal downtime.

Question 22

What network monitoring and management tools do you use?

Accepted Answer

We use enterprise-grade monitoring platforms including PRTG, SolarWinds, and manufacturer-specific tools like UniFi Controller and Cisco Meraki Dashboard. These provide real-time monitoring, alerting, performance analytics, and remote management capabilities. Clients receive access to relevant dashboards and regular reports.

Question 23

Can you integrate with cloud-based network management?

Accepted Answer

Absolutely. We specialise in cloud-managed solutions from Cisco Meraki, Ubiquiti UniFi, and Aruba Central. These platforms provide centralised management, automatic updates, advanced analytics, and remote troubleshooting capabilities. Cloud management is particularly beneficial for multi-site organisations.

Question 24

What power requirements do network installations have?

Accepted Answer

Most network equipment uses Power over Ethernet (PoE) which simplifies installation. Switches typically require standard mains power, whilst access points, IP phones, and cameras can be powered through the network cable. We calculate total power requirements and recommend appropriate PoE switches and UPS systems for backup power.

Question 25

How do you minimise disruption during installation?

Accepted Answer

We work closely with your team to schedule installations during quiet periods, evenings, or weekends. Our phased approach allows us to maintain connectivity whilst upgrading sections of your network. We also provide temporary solutions where needed.

Question 26

What warranties do you provide?

Accepted Answer

We offer comprehensive warranties including 25-year structural warranty on cabling systems, manufacturer warranties on all equipment, and 12-month labour warranty on our installation work. Extended warranty options are also available.

Question 27

Do you provide staff training?

Accepted Answer

Yes, we include basic network management training as part of our service. This covers day-to-day operations, basic troubleshooting, and how to use management interfaces. Advanced training programmes are available for technical staff.

Question 28

How do you handle project management?

Accepted Answer

Each project is assigned a dedicated project manager who coordinates all aspects of the installation. You'll receive regular updates, and we use project management tools to track progress and ensure timely completion.

Question 29

What happens if equipment fails after installation?

Accepted Answer

All equipment comes with manufacturer warranties, and we provide rapid replacement services. For critical systems, we can arrange advance replacement programmes to minimise downtime. Our monitoring systems often detect issues before they cause problems.

Question 30

Can you provide references from similar projects?

Accepted Answer

Absolutely. We're happy to provide references from clients in similar industries or with comparable requirements. We can also arrange site visits to see our work in action, subject to client approval.

Question 31

Do you offer maintenance contracts and what's included?

Accepted Answer

Yes, we offer comprehensive maintenance contracts including 24/7 monitoring, proactive maintenance, priority support, regular health checks, firmware updates, and performance optimisation. Contracts are tailored to your needs and can include guaranteed response times and replacement equipment.

Question 32

How do you ensure data security during installation?

Accepted Answer

All our engineers are security cleared and sign confidentiality agreements. We follow strict data handling procedures, can work with your existing security policies, and ensure all temporary access is removed after installation. We also provide secure disposal of any replaced equipment.

Question 33

What certifications and accreditations do you hold?

Accepted Answer

Our team holds industry certifications including Cisco, Ubiquiti, and Aruba qualifications. We're members of relevant trade associations and maintain insurance coverage including professional indemnity and public liability. All work complies with current British Standards and building regulations.

Question 34

Can you work with our existing IT support company?

Accepted Answer

Absolutely. We regularly collaborate with internal IT teams and external support companies. We provide comprehensive handover documentation, training, and ongoing technical support to ensure smooth integration with your existing support arrangements.

Question 35

What payment terms do you offer?

Accepted Answer

We offer flexible payment terms including staged payments for larger projects, 30-day payment terms for established businesses, and various financing options. We accept bank transfers, cheques, and card payments. Detailed invoicing with full breakdown is provided for all work.

Question 36

How do you handle changes to project scope during installation?

Accepted Answer

We understand that requirements can evolve during projects. Any scope changes are discussed and agreed in writing before implementation, with clear pricing and timeline implications. Our project managers work closely with clients to accommodate reasonable changes whilst maintaining project momentum.

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